With the help of External Lines, you can communicate with clients directly in your Uspacy while they write to you in third-party messengers, for example, in Viber.

To do this, it is enough to connect and configure the integration, which will ensure that messages are sent to Space.

At Uspacy, the functionality of external lines is implemented through integrations with specialized services.

In the Marketplace section there is a free application, which, after its installation and configuration, will allow you to work with client requests in the Uspacy chat.

Therefore, for correct work, you will first need to configure Viber settings. Namely, create a bot and get the Auth Token (private token) parameter.

If you already have your bot, you can easily configure it to work in your Uspacy. Just use the Token to connect to the Space.

About everything below ⬇️

Since February 2024, Viber has introduced a new commercial model for creating and using chatbots. You can read more about the conditions in this article.

If you created a bot before February 2024, you can use it under the terms of the previous commercial model. For more details, go to the following article.

Let’s consider the these situations:

You can use it and connect it to Uspacy Space or create a new one, but according to the terms of a new commercial model from Viber for chatbots.

First, you need to go to the Viber Admin Panel website. Enter the phone number to which your account is registered in this messenger and log in.

Viber will send you a message with an authorization confirmation code.

You need to enter it and click the button to continue.

As a result, you will go to the administrative control panel - on the page where you can directly manage the settings of existing chatbots or submit applications for the creation of new ones.

To do this, you must first go to the Info tab. In the Token field, you will find this parameter and can use it to connect to Space.

If you need to change the data in the fields that you filled out when creating the bot, you can do it through the Viber mobile application. To edit, scan the QR code on the page.

The account of your bot in the mobile application will open. Here, click on Change data. Edit the required fields and click the Done button.

☝🏻 Please note that your bot can be found by searching in Viber, activate this option, that is, publish your bot.

To do this, click Request Bot Account.

Then fill out the form and click Submit. The Viber support team will then review your request and contact you to discuss the next steps.

You will have to create a new one in accordance with the commercial model from February 2024. When you try to log in to the Viber Admin Panel site using the phone number to which your account is registered in this messenger, you will receive the following warning.

So click on the Bot Commercial Model link. Here you can learn more about new rules and send a request to Viber support to create a bot.

The Viber team will review your application and contact you to discuss next steps.

First, you need to install a free application to integrate Viber into your Space. To do this, go to the Marketplace section and click on the Get button.

After installing the application, go to its settings.

In order for everything to work correctly, fill out the fields with the necessary parameters:

And click Save.

If all the steps were successful, it would be displayed in the status at once.

If necessary, you can either Add a new connection or Delete a number/channel that has already been configured.

The client can find your Viber bot using the name search or follow a direct link. When the bot has been found, the client can start writing to it.

You will receive the client’s message in the External Lines and you will be able to communicate with him/her directly in the chat of your Space.

In addition, on a basis of each dialogue, a Lead will be created, with which you can further work in CRM and take it through the entire sales funnel.

If you have additional questions or you need to contact the support, send a request to this email [email protected]