The Click-to-Call option is a feature that allows users to initiate a call by clicking on a phone number contained in a special field. After that, the outgoing call starts, which definitely simplifies and speeds up the company's communication process with clients.
Due to the recent improvements, the integration of IP telephony services (Binotel, Phonet, Unitalk) at Uspacy supports this option.
For Ringostat telephony, the possibility to make a call after clicking on a number in the CRM card (Click-To-Call) becomes available after installing ➡ ️ the updated application. It will replace your previous version of Ringostat Smart Phone.
For Ringostat telephony, the possibility to make a call after clicking on a number in the CRM card (Click-To-Call) becomes available after installing ➡ the updated application. It will replace your previous version of Ringostat Smart Phone.
🔍 You can read more about the updated application in the Ringostat knowledge base.
🔍 How to set up a click-to-call option, can be read ➡️ HERE.
How does it work?
After installing the integration with the corresponding telephony service in Space, the Click-to-Call option is connected automatically.
Then, users who are assigned separate numbers or lines in the settings ⬇️
They will be able to start a call via a softphone immediately after clicking on the client's number in the CRM card. That is, there’s no need to enter anything manually. Click on the number - call - pick up the phone and the call is identified in the base as outgoing.
❗️Please note:
💡If telephony was connected earlier, and the Click-to-call functionality is not activated, the call is not initiated, then you need to reload the page.
💡If two or more integrations with telephony services are connected in Space, then using the click-to-call option will be made from the last connected one.
If you have additional questions or you need to contact the support, send a request to this email [email protected]