Uspacy offers the possibility to use an official integration with Viber and handle client inquiries in the chat. The connection is made via a special bot.

Thanks to the integration with E-chat, you can communicate with clients using your personal Viber number. Let's take a closer look at how to do this ⬇️

❗️Please note that using a numbered Viber for commercial purposes may lead to its blocking by the service. This is due to Viber's policy regarding mass mailings and automated communication, which may violate the platform's rules.

Uspacy is not responsible for any potential number blocking by Viber.

How to connect and set up E-chat?

First, find the E-chat application in the Marketplace and install it in your Space by clicking Get.

Next, go to its settings.

Note that to start working with E-chat, you need to register a personal account on the service's website ➡️ HERE.

Then, you need to add the desired Viber number to the system and activate it (using the mobile or desktop application). As a result, the number will be available for connection and use at Uspacy.

In the personal E-chat account, you will also find the API key, which is needed to set up the Viber number directly in the application in the Space.

You can check the pricing for the service on their website ➡️ HERE.

How to connect your personal Viber number?

In the application settings window, you need to fill out all the required fields.

🟣 Phone number – the one you added in the E-chat system and activated.

🟣 API key – stored in the E-chat personal account.

🟣 Messenger – select Viber.

Then click Connect.

As a result, your personal number will be connected to the Space, and you can start using it.

Now, in the CRM card, a corresponding mark will appear next to the phone number field.

In the window that opens, confirm from which personal number you will initiate the conversation.

Next, you will be redirected to external chats, where you can send a message to the client.

Then, wait for their reply.

Done ✅

But, of course, you're not the only one who can message first. The usual scenario also works here, where the client messages you, which creates a chat in the external lines of the Space.

Additionally, based on each dialog from an unknown number in your database, you can create a Lead, which you can then work with in the CRM and move through the entire sales funnel.

🔍 You can read more about working with chats in external lines in the following article.

If you have additional questions or you need to contact the support, send a request to this email [email protected]