To use the email marketing tools in your Workspace — specifically, to send campaigns using your custom email templates — you first need to set up your own domain. This helps increase trust in your emails and reduces the likelihood of them ending up in spam folders.
You also need to add individual senders, so you can communicate on behalf of your company or a specific team member.
The step-by-step guide below ⬇️
Adding a custom domain
To add a domain for use in email marketing, go to Settings, open the Sections page, select the Marketing block, and navigate to the Domains tab.
Click the Add button.
In the form, enter your existing domain name, then click Get DNS Records.
💡 Please note that the domain used for campaigns must be valid and owned by you. You must have access to its settings in your hosting provider’s panel to add or modify DNS records.
So, here’s how the process works:
Enter your domain name for authentication.
Uspacy will automatically generate the necessary DNS records.
Copy these records and add them to your domain registrar’s settings to verify the domain and ensure proper email delivery.
After this, your domain will appear in the list, along with the required DNS records. Initially, the domain will have the status Unconfirmed.
Once you’ve added the generated DNS records on the registrar’s side, the status in Uspacy will update. To check this, click the Refresh button.
✅ Done! Once Confirmed, your domain is ready to use for email marketing.
💡 If you delete the domain, email campaign functionality will no longer work in your Workspace. You won’t be able to send campaigns, and all senders connected to this domain will be disabled. This means you won’t be able to send emails on behalf of your company or team members.
Senders
To add senders for use in email marketing, go to Settings, open the Sections page, and select the Marketing block. You’ll see two tabs available for setup — for this step, select the Senders tab.
Click the Add button.
A form will open where you’ll need to enter the details of the new sender.
💡 Note: You must first add and confirm a domain. Without a confirmed domain, you won’t be able to create senders.
In the form, fill out the following fields:
🟣 Name – This will appear as the "From" name in the recipient's inbox. It can be your company name or an employee's name.
🟣 Nickname – This is the internal name of the sender within your Space. Only you and your team will see this (handy when working with multiple senders).
🟣 Domain – The domain from which the emails will be sent. It must be added and confirmed in the system.
🟣 Reply-to address – The email address where recipients can reply to your emails.
Then click Continue.
The sender will be added to the system.
And will become available when creating email campaigns.
If you enable the Use as the main option, this sender will automatically be used in the relevant fields when you open the email campaign creation window.
💡 Note: If you delete a sender, you will no longer be able to use it for mailings. To continue working, you’ll need to create a new sender or select an existing one.
❗️Important: You cannot delete a sender if it’s currently being used in any campaigns. First, replace it with another sender in all relevant campaigns, and only then proceed with deletion.
Once your domain and senders are set up, you're ready to start creating email templates and launching your campaigns.
If you have additional questions or you need to contact the support, send a request to this email [email protected]