The end of the year is a time for reflection and planning, but at Uspacy we don’t pause product development: the team continues to release updates, refine details, and lay the foundation for an incredibly powerful year ahead.
🟣 Quick replies for External Channels — an effective tool for saving time on replies to common questions. Create templates for your most frequent responses and use them with one click in chats on Facebook, Instagram, WhatsApp, Telegram, Viber, and your website widget.
🔍 Read more about working with quick replies in external channels in this article.
🟣 Fixed multi-chat linking issue — we’ve resolved a problem where multiple external channel chats couldn’t be correctly linked to the same lead. Now the system properly handles situations where one client reaches out across different communication channels while preserving the full history in one place.
🔍 More about CRM links with external channels is available in a dedicated article.
🟣 Advanced task filters — a radical new level of flexibility when working with tasks! You can now use a variety of match operators like equals, does not equal, is filled, is not filled, contains, does not contain, etc. You can also group fields in filter sets and apply your own logical AND/OR operators between them. This enables highly precise and complex task queries.
🔍 An article about advanced task filters can be found here.
🟣 Task filters updated in the mobile app — an important step toward balancing features between the mobile and web versions of Uspacy. The mobile app now supports custom fields and saved filters from the browser, so you can work with tasks effectively even on the go.
🟣 Mobile app language settings — you can now change the app language directly in its settings, independently of your device’s system language.
🟣 New product custom field filter — this lets you filter products not only by standard parameters but also by any custom fields you’ve created, making it especially useful for unique items in your catalog.
🔍 Learn more about working with products in the CRM in the Knowledge base.
🟣 Custom task fields in analytics reports — you can now use custom task fields when building analytical reports, enabling team performance analysis based on key business parameters.
🟣 Report currency selection support — an important update for global companies and businesses with multi-currency operations.
🔍 Read more about creating analytical reports in this article.
🟣 Improved migrations from Pipedrive, Bitrix24, Kommo, and amoCRM — significant work on reliability and speed when switching to Uspacy. Data transfer from these CRM systems is now more stable, faster, and preserves data integrity for a smooth migration experience.
🔍 Read more about migrating to Uspacy from other services in the Knowledge base.
🟣 Adaptive background color by theme — an elegant detail in the new design that makes the Uspacy experience even more personalized. The background now adapts to your workspace’s selected color theme to match your preferences and mood!
🔍 Read more about the updated workspace design in a dedicated article.
Most December updates are already available — enjoy them, build your company processes, and stay focused on what matters most!
If you have additional questions or you need to contact the support, send a request to this email [email protected]