The first thing to do is to contact Binotel IP telephony support. To do this, you need to send a message to the online chat on their official website.

A Binotel specialist will contact you. You will be able to agree on all issues related to connection, plan and payment for telephony services.

To successfully integrate Binotel telephony with your Uspacy Space, you need to get the API Key and API Secret and configure the outgoing webhooks.

Binotel support will help you again with this. Send a message at support@binotel.ua.

In the email, include a request to receive the data for connecting to Uspacy, specifically the API Key and API Secret. Also, ask to enable the API Push methods for webhooks (this will ensure the functionality of Version 2.0 integration and allow CRM connections for calls).

In addition, note that you need to configure the operation of two webhooks: API CALL SETTINGS and API CALL COMPLETED. Provide the webhook copied from the settings page of Binotel Uspacy app to the technical support specialists.

💡If you previously used the application in your Space, then deleted it and reinstalled it, contact Binotel telephony service support to reconfigure the webhooks and resubmit the copied link from the Uspacy webhook field.

This will ensure that call information in the Binotel system is transferred to your CRM.

☝🏻Also, if you plan to use UTM tags, be sure to mention this when contacting Binotel support. The service specialists will make the necessary call-tracking setup.

The next steps are carried out in Binotel's personal account. Therefore, you must first log in on the authorization page. To do this, enter the email and password used during registration and when connecting to Binotel.

In order for several employees to be able to work with telephony, you need to have separate lines for each of them. The number of internal lines is determined by the Binotel plan. Be aware of this when connecting (Step 1).

❗️If you need to create or configure lines, contact Binotel support.

In addition, if you need the incoming call processing scenario to include sending the call to the person responsible for the card, then also make a request to the service specialists. You need to do this using the email address which was used for creating the Binotel account. In the request, also specify the desired waiting time for the response.

To add a user to the system, go to the Settings - Employees section. Then click Add employee.

Enter an email address, come up with a password, add the employee's name and specify the extension they will be responsible for.

❗️The password can also be generated.

After filling out all the fields, click Add employee.

As a result, the user will be displayed in the list.

The created or generated password and specified email will be used in the future for Google Chrome extension.

The extension number is for settings at Uspacy.

If you are already using the telephony integration but want to be able to configure CRM connections for different types of calls in Uspacy, contact Binotel support with a request to enable the API Push methods for webhooks.

First, you need to install this application in your Space. To do this, click Get.

Next, go to the settings of the already installed application.

In this block, you will only need to enter the API Key and API Secret that you received from Binotel support specialists.

And click Check Connection.

As a result, the connection status should change to Connected.

💡 The Uspacy webhook field is a default field and does not need to be filled out. Its value was already used to configure Binotel outgoing webhooks.

In this settings block, you can select which entities should be created for different types of calls:

You can also specify the desired Source.

💡The available values for this field depend on the type of entity selected for creation based on the call.

☝🏻 For the Activity, NO source is provided.

You can add your own option to use for filling. This means that in your list, there can be not only standard sources but also those you have created yourself, for example, for a specific telephony service.

How to add the telephony service name as a source?

In the Settings, you need to go to the block for the entity for which you need to add your own value for the Source field.

Then, edit the parameters of this field.

Next, add (1) a row for the new value and give it a name (2), then click Save (3).

After this, when filling out the Source field in the telephony settings, the newly created option will appear, which can be used.

At Uspacy, you also need to specify a separate line for each responsible employee, which is already configured in Binotel. First, click Add.

Next, in the Employees field, select a user from the list. You can start entering a name to speed up the search for a colleague.

In the Extension number or line value field, enter the extension that was matched to the employee at Binotel.

And save these settings by clicking on the check mark.

Now it is possible to assign a person responsible for new entities created on the basis of the processing of missed calls.

💡 If this is not done, the default person responsible will be considered the Space owner.

You can find this extension in the Chrome Web Store. In the search bar, start entering its name - Binotel ATC.

Or you can add it to Chrome by following the direct link HERE.

After installation, this extension will be available in your browser.

For the extension to work, you must be authorized on the website https://my.binotel.ua/. To do this, enter the email and password that were created when adding a user in the Settings - Employees section.

Softphone is a special application that provides IP-telephony communication. It is installed on a work computer and requires an Internet connection.

In addition to the Binotel extension for Google Chrome, you also need to use a softphone or have a landline IP phone to make calls.

☎️ For installation and configuration, we advise you to contact Binotel support.