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Call log

Here, we’ll explain how this tool works, what data is recorded for each call, and what actions can be performed directly from the log

Uspacy Support Team avatar
Written by Uspacy Support Team
Updated over 3 weeks ago

The Call log stores the history of all incoming, outgoing, and missed calls made through integrated telephony.

🔍 Currently, Uspacy supports integration with the following services:

🟣 Unitalk – More details in this article.

🟣 Binotel – More details in this article.

🟣 StreamTelecom – More details in this article.

🟣 Phonet – More details in this article.

🟣 Ringostat – More details in this article.

🟣 Zadarma – More details in this article.

🟣 Software PBX-based telephony (PBX, Asterisk, or FreePBX) – More details in this article.

In Uspacy, the Call log is part of the CRM and sales section.

🌟 This functionality is available only on commercial plans. More details about pricing plans ➡️ on the page of our website.

The Call log is essentially a data table — a list of all calls made within the Workspace and accessible based on user roles and permissions.

It displays various useful information to help you quickly navigate and plan your work in this section.

You can access related CRM entities from the log, listen to recorded conversations, and find specific calls using search or filters.

Appearance

The log appears as a table consisting of rows and columns. Each row represents an individual call, while each column reflects a specific characteristic of the call, such as type, person responsible, or date.

You can customize the displayed columns. Click the gear icon to activate/deactivate columns or change their order.

💡 All characteristics can either be hidden or shown based on your preference.

You can also change the column order by dragging and dropping using the six-dot icon on the left.

As a result, the column will be placed where it's most convenient for you.

Additionally, you can adjust column width by dragging the vertical separator.

These simple adjustments allow you to customize the task list according to your preferences.

You can set the number of rows (calls) displayed per page: from a minimum of 5 to a maximum of 100. You’ll also see the total number of calls matching the search and filter parameters.

Interaction features

The Call log is a convenient tool for tracking and analyzing all phone calls through your CRM. It allows you to:

  • View the full history of incoming and outgoing calls, including date and time;

  • Check call status (successful, missed, declined, etc.);

  • Listen to call recordings;

  • See which manager handled or was assigned to the call;

  • Quickly navigate to the related lead, contact, or company;

  • Find specific calls or groups using search and filters.

Let’s consider the latter in more detail ⬇️

Search and filters

At the top of the call log, you’ll find the search bar and filters. They help you easily find a specific call or group of calls with shared characteristics.

The search bar, in addition to the input field for entering a query (1), also includes a counter showing the total number of calls that match the specified criteria (2). There is also a clear button (3), which resets the search queries and applied filters when clicked.

The system provides 5 quick filters, located just below the search bar for convenience:

🟣 Call status – shows the result of the call attempt (helps assess whether follow-up is needed)

🟣 Call type – indicates direction (helps identify whether it was initiated by a client or manager)

🟣 Duration – how long the call lasted (can filter by seconds, minutes, or hours)

🟣 Personresponsible – who made, received, or needs to handle the missed call (shows all invited users in the Workspace)

🟣 Call date – the calendar date and time of the call

Filters and search work together. Here's how it works:

Step 1. Enter your search query (e.g., a phone number or part of it).

Step 2. Select filter values (one or more).

How to reset filters?

For each filter type, if at least one value is selected, the Clear button will become active.

To reset all applied filters at once, click the clear button in the search bar.

Step 3. Review the results.

💡Note: The search results reflect all active filter settings. The values set in each filter and the search bar will influence the outcome.

If you have additional questions or you need to contact the support, send a request to this email [email protected]

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